STATEMENT AND POLICY REGARDING CORONAVIRUS (COVID-19)

Updated: 5/11/2020

Please check this page regularly for further updates.

Visit our frequently asked questions page:

FREQUENTLY ASKED QUESTIONS

NATIONAL LOCKDOWN


  • Burleigh Court will remain open throughout lockdown for essential education and training activity plus essential business travel, in line with Government guidelines. We will not be taking leisure bookings*

(*we can accommodate B&Bs where guests are unable to return to their main residence or are using the accommodation as their main residence - e.g. key NHS workers)

  • The Link Hotel will be closed during the lockdown until 3rd December 2020
  • Holywell Park is currently closed
  • The Elite Athlete Centre and Hotel will be closed during the lockdown, except for specific elite sport activity that is permitted under the Government guidelines.
  • Burleigh Springs will close during the lockdown but is offering a click and collect service on products. Contact them for more information: info@burleigh-springs.co.uk
Lucy totally understood our requirements right from the beginning and the event was tailored to our needs in these unprecedented times and restrictions of Covid19. Everyone exceptionally friendly and helpful, couldn't fault anyone.
Sharon Dayman, Privisico Ltd

Aim Secure 417 X 250

AIM Secure Accreditation

We are delighted to be one of only two venues in the UK to have been awarded the MIA’s AIM Secure Accreditation. This endorsement recognises that we are dedicated to delivering a first-class service in excellent facilities, with a total commitment to upholding legal compliance and health and hygiene protocols, providing the very best environment for both our guests and our staff.


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CUSTOMER MANIFESTO

We have produced our Customer Manifesto that sets out ten actions we have taken to give you the confidence to hold events in our venues.

More info

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SAFE IN OUR HANDS

Our Safe In Our Hands guide is designed to guide you through exactly what to expect and the measures we have put in place to keep you and your delegates safe.

Download our guide

Flexible Terms

We recognise that these are uncertain times for everyone and have pledged in our Customer Manifesto to take a fair and balanced approach to any such requests.

When it comes to postponement, we will inevitably face a situation where availability becomes problematic. We promise to work with you to find the best possible solution.

If delegates are unable to attend due to travel restrictions or Covid-19 infection, we will offer you a proportionate fee reduction or agree to cancel the booking if numbers fall below 70%. In this instance, we will return deposits and any monies already paid.

Once we are out of lockdown and able to fulfil the contractual obligations, then cancellation/postponement will be subject to normal terms and conditions. If there is a further outbreak of the virus (second wave), which precludes our ability to operate as per contract, then we would revert back to free cancellation or postponement.

Here To Help You

We have a team of support staff available to take your calls and enquiries.

  • Please contact us in the first instance via info@welcometoimago.com or via the contact forms on the relevant venue's website.

Alternatively, please call the main sales phone lines as follows:

  • Events - 01509 633 030
  • Reservations - 01509 633 033

We will also be posting on our social media channels as a way of keeping in touch with customers and answering questions.