STATEMENT AND POLICY REGARDING CORONAVIRUS (COVID-19)

Updated: 22/5/2020

We will continue to update this page with new information as circumstances develop.

PREPARING TO RE-OPEN

The Government has indicated that tourism and hospitality businesses should be able to begin reopening from July 4th 2020. The health and wellbeing of our staff and customers is our highest priority and special arrangements will need to be in place for the foreseeable future. Our team are busy making preparations to ensure we have all the appropriate social distancing and hygiene measures in place prior to opening.

As we get closer to that date, we will post full information about the arrangements we are putting in place to maintain new national standards and how these may affect your visit.

We're excited to welcome you back to our fabulous venues soon.


Flexible Terms

We recognise this is a very fluid situation and therefore are relaxing our terms and conditions in line with industry recommendations. Any bookings taken during the ongoing period will be subject to no fees or charges for changes and cancellations if we are unable to fulfil the booking due to a change in government guidance.

Here To Help You

We have a team of support staff available to take your calls and enquiries.

  • Please contact us in the first instance via info@welcometoimago.com or via the contact forms on the relevant venue's website.

Alternatively, please call the main sales phone lines as follows:

  • Events - 01509 633 030
  • Reservations - 01509 633 033

We will also be posting on our social media channels as a way of keeping in touch with customers and answering questions.