Accessibility

Your experience, our expertise.

imago prides itself on the level of accessibility it can provide to guests

Accessibility

We constantly review accessibility provision and are committed to investment in updating facilities and providing the best customer service. Burleigh Court has been part of the National Accessible Scheme since 2008 and is one of the few hotels in the country with Visit England Mobility 3 accreditation.

Facilities and services

We carry out regular audits with partners and customers to ensure we provide the very best service.

Staff training

Our staff are provided with Welcome All and Diversity Training. We also work closely with the University Disability Office and local RNIB College to improve awareness and host an annual Accessibility Awareness Day for the team.

Ethos and culture

We provide a warm accessible welcome and work to improve understanding and communication by developing excellent product knowledge within the team. A robust policy of inclusion, good understanding of the Disability Discrimination Act and a dedicated Accessibility Co-ordinator ensure we are able to deliver a tailored service to both individuals and groups.

Assistance dogs are welcome in all three imago venues.

If you would like to discuss imago's provision for disabled guests in person, please contact our sales team, who will be delighted to answer any queries. Feel free to email info@welcometoimago.com or call 01509 633030.

Awards

  • M&IT Industry Awards – Access Excellence Gold 2009 and Bronze 2013
  • East Midlands Tourism Enjoy England Excellence Awards – Access for All Gold 2009
  • National Tourism Enjoy England Excellence Awards – Access for All Gold 2010
  • Hotel Excellence Awards – Excellence for Social Responsibility Gold 2010
  • Burleigh Court is a member of Tourism for All.

Website accessibility

imago aims to ensure its website is accessible to all users. If you have any difficulty accessing the contents of this page, please contact us using the email address info@welcometoimago.com

Venue accessibility statements